Frequently Asked Questions
What is your core production background?
We are a factory based in Guangdong, China, established in 2017. We serve a global market including South America, Europe, and North America with a professional team dedicated to quality production.
How do you ensure product quality?
We provide free pre-production samples before mass production and conduct a final inspection through an independent quality control line before every shipment.
Can I order customized products?
Yes! We accept customization (logo and design) with a low MOQ of just 10 pieces for various pet products like collars, leashes, and harnesses.
What is the typical leading time for orders?
Basically, production takes between 7-15 days, depending on the specific order quantity and customization requirements.
What payment methods are supported?
For your convenience, we accept Paypal, T/T Bank Transfer, and Western Union.
What kind of after-sales service do you provide?
We track every order until the goods are received and actively seek feedback. Our team is available anytime to provide the best solutions for any inquiries about our products.
Creative Pet Toys
